Role-play
This is the classic technique used in many Assessment and Development Centres. The role-player is given a carefully written scenario which challenges the participant in specific ways, for example: handling a client problem; building a client relationship; winning new work; giving feedback; coaching a member of the team. Underpinning these observed interactions are a set of competencies against which the participant is measured. In this context the professional role-player will be:
- thoroughly briefed on the commercial/technical context of the scenario
- realistic and authentic in their portrayal of the client or staff member
- maintain a high degree of consistency across the interactions between different participants
- provide feedback which is in keeping with the competencies required from the participants