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This is the classic technique used in many Assessment and Development Centres.  The role-player is given a carefully written scenario which challenges the participant in specific ways, for example: handling a client problem; building a client relationship; winning new work; giving feedback; coaching a member of the team.  Underpinning these observed interactions are a set of competencies against which the participant is measured.  In this context the professional role-player will be:

  • thoroughly briefed on the commercial/technical context of the scenario
  • realistic and authentic in their portrayal of the client or staff member
  • maintain a high degree of consistency across the interactions between different participants
  • provide feedback which is in keeping with the competencies required from the participants

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